Yonge & Bloor | Policy

Late Cancellation/Missed appointment

At least 24 hours notice is required for any appointment changes or cancellations, otherwise the full fee for the scheduled appointment will be charged.

For any missed appointment, the full fee for the scheduled appointment will be charged.

Late Arrival

Please arrive on time as appointment times cannot be reduced, nor can the appointment time be pushed back for a late arrival. The full fee of the scheduled appointment will be charged in the event of late arrivals.

For example, if a 60 minutes massage therapy treatment is scheduled for 1PM, it means that the appointment is from 1PM to 2PM. Thus, if a client arrives at 1:15PM, the appointment will still end at 2PM and will not be pushed back to 2:15PM as our practitioners have to stay on schedule for their next appointment. In this example, the full fee of the 60 minutes massage therapy appointment will be charged.

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There is a 24 hour cancellation policy for all services.
Patients will be charged the full amount of the treatment fee for late cancellations or missed appointments.
Please see our full late cancellation/missed appointment and late arrival policies here.